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FAQ: Cozumel Tours


1. Do I need a tour guide to visit Cozumel?
We provide a van and driver for a more private tour experience. If you'd like a tour guide, let us know, and we can arrange one for you at an additional cost.


2. What is the best time of year for tours?
November to April offers ideal weather conditions.


3. Are tours suitable for families?
Yes, all of our tours are family-friendly.


4. Do I need to book in advance?
Booking in advance is highly recommended, especially during peak season.


5. What should I bring?
Sunscreen
Comfortable clothing/shoes
Swimsuit
Cash for tips


6. Can I customize a private tour?
Yes, we offer personalized options to suit your preferences.


7. What are the cancellation policies for tours in Cozumel?
Full Refund: If canceled 24-48 hours before the tour.
No Refund: For same-day cancellations or no-shows.


8. Where is the meeting point for a tour?
Hotel Pick-Up: Many tours provide pick-up directly from your hotel.
Cruise Port: Convenient for cruise passengers, with nearby meeting spots.
Designated Locations: Some tours meet at central spots like parks, docks, or landmarks.


9. How can I pay for a tour?
Payment options vary, but we accept digital platforms like PayPal. Always confirm payment methods when booking.


10. What does the tour include?
Transportation (van and driver).


Activities specific to the tour (e.g., snorkeling, sightseeing) extra cost.
Basic equipment (if required).
Water or light refreshments (in some tours).

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